Payment & Refund

Payment

Here at Beauty Draft we use PayPal as our exclusive payment processor to maximize our users’ security and ensure a high-quality experience.

The payment process goes as follows. When you add an item to your cart, go to checkout, accept our terms of service and click on the PayPal button, you will be redirected to a new window that leads to PayPal. From there, you can open a PayPal account, input your information and finalize the purchase through PayPal or some of the supported credit cards (Visa, MasterCard, American Express, and Discover).

If you already have a PayPal account, the process is even simpler, as clicking the checkout button will immediately redirect you to your PayPal account and payment options.

Once you make your order and we receive payment, we verify and prepare your order, pack, sort and send your item. This process usually lasts between 1-2 work days (Monday to Friday, during business hours). After this stage is complete, you will receive an email confirming that your order has been shipped. You may also receive a tracking number (if available), which you can use to track the location of your package.

We use USPS/UPS as our shipping partners. Though the timeline depends on the destination and transport service used, your package will usually arrive within around 2-8 days within the continental USA.

Please keep in mind that these are only estimates subject to change due to circumstances outside our control, like the ongoing COVID-19 pandemic.

 

Refund

If for some reason you’re not satisfied with your purchase, we offer an easy return policy to return your product for a full refund or in-store credit (whichever you prefer). You will receive all your money back, including the original shipping costs. You can return the item within fifteen days from delivery, provided you are eligible for a refund.

You are eligible for a refund if:

  • You do not receive your item within the guaranteed time (a maximum of 30 work days not including the processing).
  • You received the wrong item.
  • You do not want the product you have received (but you must return the item at your expense and the item must be unused).

In the third case, the item you wish to return must be in the same condition you received it in: new, unused and in the original packaging (if applicable). The return shipping costs fall to the customer. We recommend using a tracking number to be certain that we receive the item.

You are NOT eligible for a refund if:

  • Your order does not arrive due to factors within your control. (For example, if you provide the wrong shipping address, that is your responsibility over which we have no control.)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

If you decide to return an item, contact us and we will get back to you with additional instructions and return address as soon as your request is processed (2-3 workdays). We will grant you in-store credit or give you a full refund (depending on your preference) within 3 workdays from receiving the package, after making sure that everything is in order. A refund can only be paid to the account that was used to make the order. You will receive a notification email as soon as you have been refunded.

If you have any questions concerning the payment procedure, shopping experience, return policy, or anything else, feel free to contact us and we’ll get back to you as soon as possible.